Terms Of Service

1. Service Scope & Master Service Agreements

By engaging Shrazen for web development, AI search optimization, automation engineering, or malware recovery, you agree to these Terms of Service. Individual project deliverables, response SLAs, and payment milestones are governed by project-specific Statements of Work (SOW) executed between Shrazen and the client.

2. Intellectual Property & Code Ownership

Upon final payment for custom web applications, scripts, or content assets, full intellectual property rights and code ownership transfer to the client. Shrazen retains ownership only of pre-existing proprietary modules, frameworks, and reusable automation libraries utilized in solution deployment.

3. Client Responsibilities & Access Grants

To ensure timely execution of technical audits, server hardening, or CMS development, clients agree to provide necessary staging environment access, DNS credentials, or API keys in a timely manner. Delays in access provision may adjust project delivery timelines.

4. Performance Guarantees & Warranties

While Shrazen employs industry-leading engineering practices for search visibility, speed optimization, and cybersecurity, search algorithm updates by search engines (e.g., Google, Bing, OpenAI) operate under third-party control. We guarantee technical code execution, adherence to agreed SLAs, and security patch compliance.

5. Limitation of Liability & SLA Terms

Shrazen shall not be liable for indirect, incidental, or consequential damages arising from third-party host downtime, unauthorized external breach prior to security retainer activation, or unapproved client-side code modifications. Our standard support response SLA for active retainer clients is under 2 hours.